Privacy policy
Affiliate Ecom LLC
Legal Form: Limited Liability Company (LLC)
Registered in: Wyoming, United States
Registered Office: 5830 East 2nd Street, Ste 7000, Casper, WY 82609, United States
Contact Email: contact@mypetholo.com
MyPetHolo operates as an e-commerce store offering personalized pet holographic keepsakes and related accessories. This Privacy Policy applies to all Site users — buyers, visitors, and customer support applicants (where applicable).
What Personal Data We Collect
1. Data you provide to us directly
This includes identification and contact data such as your name, email address, phone number, billing and shipping address; order information such as purchased items, delivery preferences or return requests; account data if you register (e.g., saved addresses, password credentials, preferences); customer support communications.
2. Data collected automatically
When browsing the Site, we may collect IP address, browser details, device information, session data, referring page, time spent, clicks, and other aggregated analytics, including via cookies and tracking tools.
3. Data received from third parties
Payment gateways, logistics providers, advertising networks, security tools and analytics services may provide us with information to process orders, secure transactions, improve performance, or verify account authenticity.
Why We Use Your Data
We process personal data to process and deliver orders, manage payments, support returns, refunds and customer issues, communicate about your transactions, detect and prevent fraud, improve store performance, offer tailored product recommendations, send notifications or marketing messages (where permitted), and comply with legal, accounting and regulatory obligations in the United States and internationally.
Legal Bases for Processing
Depending on the jurisdiction, processing may rely on one or more bases including contractual necessity (fulfilling your purchase), legitimate interests (fraud prevention, security, support), consent (marketing or optional features), and legal obligations (tax, consumer protection or reporting requirements).
How We Share Your Data
We share data only when necessary, including with platform hosting providers, checkout and payment processors, delivery services, customer support platforms, analytics and advertising partners, and regulatory authorities where legally required. We do not sell or trade personal data.
Because we work with international providers, your data may be transferred and stored outside your country. Safeguards and appropriate contractual controls are applied to protect that data.
Cookies & Tracking Technologies
We use cookies to enable core functions like cart and checkout, remember user settings, analyse usage, improve the shopping experience, and display relevant ads (where consent is applicable). You may disable cookies in your browser, although some features may not work properly.
Data Retention
Data is retained only as long as necessary for lawful purposes. Order records and invoices are preserved as required under applicable tax, accounting, and consumer laws. Marketing preferences are kept until you opt out. Once retention periods expire, personal data is anonymised or erased.
Security
We apply technical and organisational measures to safeguard your information, including encrypted connections, secure hosting architecture, access management, fraud monitoring, compliance controls, and third-party vendor reviews. While no system guarantees absolute protection, we continually assess and upgrade our security posture.
Your Rights
Depending on your jurisdiction, you may have rights including access to your personal data, correction, deletion, withdrawal of consent, objection to processing, restriction of processing, portability, and lodging complaints with a supervisory authority. To exercise rights, contact us at contact@mypetholo.com. Proof of identity may be required.
Marketing Preferences
If you subscribe, we may send product updates, promotions or store news. You may unsubscribe anytime via email links or by request.
Children’s Privacy
The Site is not intended for users under the legally defined minimum age. We do not knowingly collect children’s data. If you suspect a child has submitted personal data, please notify us for removal.
Changes to This Policy
This policy may be updated periodically. An updated version will always display a revised “Last updated” date at the top of this page.
Contact
For questions or privacy requests, contact:
General: contact@mypetholo.com
Affiliate Ecom LLC
5830 East 2nd Street, Ste 7000
Casper, WY 82609, United States