Shipping policy

This Shipping Policy explains how delivery works on MyPetHolo, including our handling times, delivery expectations, tracking, and what to do if an issue occurs. By placing an order on our website, you accept the following terms.

Delivery Timeframe
MyPetHolo offers standard delivery depending on the destination and the product. For most items, delivery typically occurs within the timeframe indicated on the product page and at checkout. In certain cases requiring additional verification, address confirmation or special handling, we may contact you before shipment to avoid unnecessary delays.

Order Processing
Orders are processed after checkout. Once your payment is validated, your order is forwarded for fulfillment. Processing typically occurs within a few hours and up to 1 business day. Orders placed late in the day, during weekends or public holidays may start processing on the next business day.

Shipping Costs
MyPetHolo may offer free shipping on eligible orders unless otherwise stated on the product page. Free delivery may apply to specific categories, promotions, or all items depending on ongoing offers visible on the Site. You will always see the applicable shipping cost (free or paid) before checkout is completed.

Tracking Your Order
Once your order is dispatched, a shipping confirmation message and tracking link are sent to you. You can check your shipment status at any time. If tracking activity does not appear immediately, please allow some time for carrier systems to update.

Fulfillment
Some products are shipped directly by us, while others may be shipped from partner logistics facilities or external warehouses. Regardless of the origin, we aim to fulfill orders as quickly as possible and monitor fulfillment quality to ensure reliable delivery.

Delivery Accuracy
Please ensure your delivery address and contact details are correct at checkout. If a carrier cannot deliver due to an incorrect, incomplete or unreachable address, the parcel may be returned or rescheduled. When a reshipment is required for reasons outside our control, additional delivery charges may apply.

Delays and Exceptions
Although we aim to deliver within the estimated timeframe, delays may occur due to events outside our control such as weather conditions, operational disruptions, customs procedures, peak seasons or regional access constraints. If your order is delayed beyond the estimated timeframe, our support team will assist you and provide updates.

Missing, Lost or Damaged Orders
If your order arrives damaged, contains missing items, shows unusual tracking inactivity or appears lost, contact us immediately so we can investigate. Providing your order number and photos, when applicable, helps us resolve the issue efficiently.

Company Address
Affiliate Ecom LLC
5830 East 2nd Street
Ste 7000
Casper, WY 82609
United States

Contact
If you have questions about shipping or need help with an order, contact our team at contact@mypetholo.com.